Frequently Asked Questions
At Peekapaws, your orders are our priority and would like to get it to your hands in the shortest time possible. We engage with trustable registered mail services to make sure smooth delivery of parcels. You will receive an order email with the tracking number of your order once your order has been sent out.
FREE DELIVERY FOR ORDERS ABOVE RM 100
For purchases below RM 100
RM10 (West Malaysia)
RM15 (East Malaysia)
All deliveries will be attempted within 3-5 working days (Monday-Friday, exclude public holidays) from the date the Order is submitted by you.
For International Customers:
Please contact us for delivery arrangement.
Returns, Refunds & Exchanges
We accept returns of unopened, unused, unworn, unwashed, unaltered, and undamaged items within 14 days from date of purchase* (Not Applicable to bath products: shampoo, conditioner, mouthspray), provided that all original tags are attached.
All postal fees, customs duties, and taxes for returns are to be paid by the customer.
For returns: via Post Only at
Roots Basic Sdn Bhd 2A-G Jalan Puteri 2/5, Bandar Puteri 47100 Puchong
Once we have verified your return, you may exchange of another product of similar value.
Peekapaws products are currently only available online.